Privacy Policy

Mouv With Jenn ("we," "us," or "our") operates the website mouvwithjenn.ca and provides personal training and fitness coaching services in Kelowna, British Columbia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and how you can exercise your privacy rights.

We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly, such as your name, email address, phone number, mailing address, and any details you share through our website's contact or intake forms, by email, or in person — including fitness goals, training history, and other information relevant to personal training services.

Information collected automatically, such as your IP address, browser type, device information, and general usage data when you visit mouvwithjenn.ca. This information is collected through our website platform, Wix, which uses cookies and similar technologies to operate and improve the site. You can control cookies through your browser settings.

Payment information, where applicable, is processed through our website platform or third-party payment processors; we do not store full payment card details on our own systems.

2. How We Use Your Information

We use the personal information we collect to:

Respond to inquiries and provide information about our services
Deliver personal training, coaching, and related fitness services
Process bookings, subscriptions, and payments
Communicate with you about your account, appointments, or services
Send marketing or promotional messages, where you have consented to receive them (you may opt out at any time)
Improve our website and services
Meet legal, accounting, and tax obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Service providers who help us operate our business, such as our website platform (Wix), which processes data on our behalf to host the site, manage forms, and support payment functionality
Professional advisors, such as accountants, where necessary for legal or financial compliance
Legal or regulatory authorities, if required by law

Any third party that processes personal information on our behalf is expected to protect it in a manner consistent with this policy.

4. Cookies

Our website, built on Wix, uses cookies and similar tracking technologies to support core site functionality, remember preferences, and understand how visitors use the site. You can disable cookies through your browser settings, though this may affect some site features.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law (for example, tax and accounting records).

6. Your Privacy Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
Ask questions or raise concerns about how your information is handled

To exercise any of these rights, contact us using the details below.

7. Data Security

We take reasonable administrative and technical measures to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "effective date" at the top of this policy will indicate when it was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Mouv With Jenn Kelowna, BC Email: hello@mouvwithjenn.ca Website: mouvwithjenn.ca